Systems and cybersecurity architect · founder of SYSBalear
« One single network behind all your technology »
For 28 years I've been turning technology into peace of mind. And since this year, with an in-house AI by my side. This is my 1-2-1 sheet: so that when you refer me, you know exactly who I am and how I work.
28 years in the trade · since 1999+500 implementations+200 cloud migrations25 in-house AI agents4 cities · Barcelona · Boston · Paris · Mallorca
● Penny · in-house AI 24/7
✓ The IT guy's IT guy
Scroll down and discover the universe
A 1-2-1 isn't a sales pitch: it's getting to know each other. Once you know who I am, how I work and who I can help, you'll be able to refer me with total confidence. And I'll do exactly the same for you.
You don't need to be technical to help me. It's enough to spot situations that many clients suffer without even realizing it: slow systems, backups nobody's checking, a corporate email that doesn't exist... Small details that turn into big problems if nobody solves them.
01 · Behind the curtain
Who's behind the servers
My name is Sergi Garcia and I've spent 28 years in Information Technology. I started in 1999, thrown into a project to tackle the Y2K bug: the first step of a journey that has taken me through nearly every corner of the industry.
I spent 12 years at Picis R&D (clinical and hospital software) as head of infrastructure and security across Barcelona, Paris and Boston: environments where a failure isn't a nuisance, it's a real risk to people's lives.
In 2010 I moved to Mallorca and founded SYSBalear from scratch. Today I serve everyone from small businesses to major hotel groups, and every project is led personally by someone with 28 years in the trade, with no middlemen.
My specialty? I solve the problems other IT people couldn't. I'm the IT guy's IT guy.
Founder · SYSBalear
"I won't sell you what you don't need."
02 · Track record
Facts, not promises
0
years of real experience
0
servers and networks deployed
0
cloud migrations
0
vulnerabilities fixed (Barceló)
0
productivity on repetitive tasks (AI)
0
specialized AI agents
03 · My GAINS profile
Everything you need to know, in 5 letters
BNI's classic 1-2-1 framework. Once you know it, you can really refer me.
G
Goals
Grow the right way, with quality clients, not at any price
Consolidate AI-managed cybersecurity (CyberPenny) as a monthly service
Be the go-to IT provider for SMEs and hotels in Mallorca
A
Accomplishments
+3,000 vulnerabilities fixed at Barceló worldwide
A mail exfiltration discovered and stopped the same day (2026)
In-house AI in production running my own real business
I
Interests
Electronic music · DJ since 1999
Adventure sports, spearfishing and nature
Modeling with Arduino and 3D printing · geek world
N
Networks
BNI CLASS (Mallorca): the group's weekly presentations are already generated by my own ERP
You don't need to be technical to pass me a referral. It's enough to keep an ear out. Tap each phrase and I'll give you the exact words to introduce me naturally.
"Our company email is a Gmail / Hotmail address."that's me
💬 How to introduce me
"We all know how ridiculous it'd be to show up to a meeting in your underwear. Using Gmail as a company email is a bit like that. I know a guy who'll set it all up properly for you: domain, corporate email and security, no more worrying about it."
"We've got everything on Drive and that's enough for us."that's me
💬 How to introduce me
"Having it synced isn't the same as having a backup: if ransomware encrypts the local file, it encrypts the online copy too. I know a guy who'll set it up automated and protected. You won't lose data again."
"Everything's slow, email keeps failing, nobody knows who's in charge of what."that's me
💬 How to introduce me
"I know a guy who won't just fix it... he'll actually leave it working properly. Clients usually call him after going through 2 or 3 other technicians, and when he shows up, he doesn't patch things: he puts them in order."
"We got hit by a virus / we got hacked."that's me
💬 How to introduce me
"I know a specialist who this year uncovered a mail spying case at a local company and shut it down the same day. He's got an AI watching the systems 24/7."
"We're paying too much for IT and nobody's ever reviewed it."that's me
💬 How to introduce me
"I know a technical consultant who can review everything and help you save money, without hurting performance. If something can be improved, he'll do it. If not, he'll tell you straight."
"We're moving offices / we've got multiple sites and the phone system is a mess."that's me
💬 How to introduce me
"I know a guy who can improve your communications and, if you want, set it all up with a system that works far better than what you have now: network, VPN between sites and IP telephony."
"The company is growing and the technology hasn't kept up."that's me
💬 How to introduce me
"IT consulting isn't tech support: it's vision. I know a consultant who does a full audit and helps you define where you need to go technologically, with a clear, prioritized action plan."
"I want AI in my business but I don't know where to start."that's me
💬 How to introduce me
"I know someone who doesn't just talk about it: he's already done it. He's got his own AI running his company (email, invoicing, security) and now he builds it for other businesses too. Start small, with measurable results."
My ideal client
SMEs of 10 to 200 employees: hotels, clinics, professional practices, marine businesses, industry.
Who value peace of mind and security over the cheapest price.
With critical infrastructure that can't afford to go down.
Looking for a long-term relationship built on trust, not a firefighter for hire.
🎁 Exclusive BNI advantage
20% off hosting for direct referrals from fellow members, and 15% off the web maintenance plan for members of the group. Givers Gain applies to the numbers too.
05 · Ideal connectors
Who connects best with me
These profiles work with my ideal clients every day. If you know any of them, we're natural teammates.
Accountants and business advisorsclients with everything local and no backupsWeb designers and agenciesneed serious hosting and corporate emailGDPR consultants and auditorsthey find the gaps; I close themBusiness consultants and digital transformation expertsknow each company's pain pointsProperty managerscritical documentation left unprotectedArchitects and office interior designersfitting out spaces means building networksElectrical and fiber installerscabling, racks and network issuesCommercial real estate agentsmoves mean new ITMarine and charter businessesonboard IT support, isolated environmentsClinics and medical centerssensitive data means maximum security
06 · The service universe
I don't sell hours. I sell peace of mind
At SYSBalear we don't sell servers, hours, or standard packages. We offer technological peace of mind for businesses that need technology that works, every day, no excuses.
Tap each card to see how I really do it.
01
Systems
The engine room that never stops: Windows/Linux servers, high-availability virtualization and 24/7 monitoring.
"When everything works, it looks like magic. It's engineering."
More detail
Segmented corporate networks, high-availability virtualization, and disaster recovery that's actually tested: clear targets for downtime and data loss. A backup that's never been restored isn't a backup, it's a hope.
02
Cybersecurity
Fortinet/Mikrotik/Cisco firewalls, hardening, audits and incident response, with AI watching 24/7.
"Your domain will never send spam."
More detail
I'm not just looking for what I already know: I'm looking for what doesn't fit, anomalous behavior and weak configurations. Incident response in minutes, not days: isolating the problem before it spreads.
03
Managed hosting
Our own servers in the EU, 99.99% uptime, SSL and daily backups included, AI anti-hacker protection and direct support.
More detail
30 days of backups included, no bandwidth-based throttling, corporate email with your own domain, and real phone support, no waiting, no robots. Full WordPress maintenance from 30 euros/month.
04
Development
Complete websites in hours, not months. Hardened before going live and with SEO built in from day one. Code at the speed of an idea.
More detail
If you want, I can integrate it with your own custom AI-powered ERP. The code and the data are always yours: the relationship stays alive through service and trust, never through technical lock-in.
05
Artificial Intelligence
Penny: our own in-house AI, live in production. She doesn't replace your team: she multiplies it.
More detail
Self-healing monitoring, automation of repetitive tasks and lead capture straight from the website. Every interaction makes her a little more useful and a little more autonomous.
06
Backups that are actually tested
Local, remote or hybrid depending on risk; tested restores and reports. Zero surprises, 100% control.
"A backup that's never been restored isn't a backup: it's a hope."
More detail
Having everything synced to Drive or Dropbox is NOT a backup: if ransomware encrypts the local file, it encrypts the online copy too. My restores are genuinely tested, with regular reports.
07
Telephony and communications
Local or cloud IP phone systems, fiber, VPNs between sites and remote work. You don't call a switchboard: you call me.
More detail
Official distributor of Pippol. Digital phone systems, fiber optics, VoIP, number portability and geographic or virtual numbers. I take care of the problem myself, start to finish, no middlemen, no waiting.
08
Full maintenance
4 plans, from Essential to the AI Shield. The first visit is always a full audit. And I won't sell you a maintenance plan you don't need.
More detail
Full technical audit, prioritized improvements, automated backups and regular reviews. Technology shouldn't be a source of income for me, it should be a tool for your peace of mind.
07 · Proven trust
From SMEs to multinationals
With absolute discretion as a core value. In the tourism sector, working with major groups means a room full of expectations and zero margin for error. And that's where I'm most at home.
Tap each client to see the real project.
Barceló
Tourism · +10 years
Global corporate cloud + 3-year security audit
More detail
Over 200 hotels migrated from a fragmented local structure to a modern, secure and scalable infrastructure, with global synchronization, virtualization and automated recovery. With Barceló we didn't just do maintenance: we drove real technological evolution.
QuirónSalud
Healthcare
Dental PalmaPlanas integration: 2+ years of sensitive migration
More detail
Subnets, fiber links, domains, users and permissions moved over to Quirón's centralized platforms, with hands-on support for the dental team. We didn't impose technology: we fit it in. By the time everything was integrated, nobody even noticed the change.
TUI
Tourism
Integration of all Hotelbeds accounts into the TUI ecosystem
More detail
I led 8 intense months on this massive integration, with a technician of my own on site while I coordinated the project. One of the biggest I've ever run: no operational interruptions, no data loss.
CGI
Technology
Infrastructure rescues + security audits
More detail
A relationship going back to when it was called Brújula, then GMC, and now CGI. Windows deployments for international clients, protected networks, Active Directory, and rescuing public entities with serious server problems. When things get complicated, they call SYSBalear.
RIU
Tourism
Smart imaging + remote training in Latin America
More detail
I designed a system where the technician only had to do one step: install Windows and join it to the domain, and group policies would automatically roll out every application and every security setting. I trained all of RIU's technicians in Latin America remotely. Part of that system is still running today.
Marine sector
Yachts <80m
Onboard IT support in isolated environments
More detail
For a global marine conglomerate, I've provided technical support walking freely through the inside of an 80-meter yacht. Everything has to run like clockwork, wherever you are.
Education sector
Training
Networks and systems for schools
More detail
Schools with over 800 active students, with roaming Wi-Fi, VLANs and access control sized to handle loads well above the standard. I set up virtual classrooms before Google Classroom even existed.
+3,000
vulnerabilities audited and fixed at Barceló
A massive cybersecurity project across the servers of every hotel in the group worldwide. Delivered with an iron fist and a velvet glove, without cutting any service. With Barceló we didn't just do maintenance: we drove real technological evolution.
Same day
mail spying discovered and neutralized (2026)
Penny, watching 24/7, detected 3 compromised mailboxes at a client that were copying all incoming mail to external criminal accounts. Filters removed, server re-scanned and a report sent to the client, all the same day. That's cybersecurity managed by AI.
08 · Why trust me with a referral
This is how I work, no exceptions
Every project, as if it were my own
"I don't like doing things halfway. If I see a better way, I say so. If there's a risk, I get ahead of it. If it means starting early, I start early. I don't offer a service: I offer technological peace of mind."
Trust that's earned, not sold
"Some clients give me full access to their infrastructure, their systems, even their business worries. Because they know I'll take care of it better than if it were mine. That's not something you get through marketing."
Why I do this
"I could just be a salesman and delegate everything. But what I really love is solving problems, bringing order to chaos, and feeling useful."
"
Sergi has been with us for almost 8 years, managing our IT systems and networks. His professionalism and attention to detail have always lived up to our expectations.
Gabriel Scarone · Eurocarnavales
09 · My superpower
The Memory Palace
I mentally recreate each client's infrastructure as a living 3D map: servers, subnets, domains, users, permissions, replicas and firewalls. I can "walk through" it as if I were moving between the racks. And it updates itself every time I go in.
I spot unusual patterns and configurations that don't add up
I anticipate problems before they show up
I help clients understand their own infrastructure
This mental system has let me solve problems in minutes that others had spent days trying to fix. And when something smells like smoke... I know exactly where to look.
memory palace
10 · The AI leap · what we've done this year
28 years in the trade plus an in-house AI
Penny is my AI assistant, in-house technology built from the ground up. And she's not a promise: she's been working in real production for months, running my own business. The principle is non-negotiable: AI proposes, the human approves. And when she talks to a client, she only ever sees that client's information.
Penny · my AI · in production 24/7
24/7 assistant
Reads and answers email: nothing falls through the cracks
Classifies every sender, replies in the client's language (Catalan/Spanish/English), creates tasks and escalates what matters. And since this summer, she speaks with her own voice.
Invoicing
Invoices and renewals handled start to finish, on their own
Spots renewals coming due, generates the official invoice, downloads the PDF and sends it to the client, with 1 click and double confirmation. No hour ever goes unbilled.
Cybersecurity
The watchman who never sleeps
Our own agents on the servers, instant critical alerts, and the case of the exfiltration neutralized the same day.
The Council
25
specialized AI agents
A virtual leadership committee that reviews every decision before it's executed. They work and learn overnight.
Accounting
Balances to the cent
Automated double-entry bookkeeping, bank and card reconciliation. And it caught a 2,520 euro error from the outside accounting firm.
2026 websites
Premium websites with AI lead capture
sysbalear.com relaunched (160 pages, 4 languages, 99-100 performance score) and client websites where a dedicated Penny qualifies leads and sends the summary to the owner.
BNI CLASS
The group's presentations? Generated by my own ERP
The weekly 254-slide deck is now an automatic player: rotating spheres, 45-second countdown per member, photos pulled via Dropbox. One less headache for the group.
"With Penny at the helm I'm already billing double while working less, I never miss an hour to invoice."
Myself, 3 weeks in with her
Penny
online
PennyGood morning! Overnight I sent 2 renewal invoices (one in English, to 3 contacts) and detected 3 suspicious mail filters at a client. I've quarantined them.
SergiWere they malicious?
PennyYes: they were copying all incoming mail to external accounts. Removed, server re-scanned: clean. Report sent to the client, with a copy in your inbox. ✅
Givers Gain
I do it for you too
Every week I try to generate useful, well-prepared referrals for my fellow members. A guide or practical example of what you offer helps me spot exactly who I can send your way.
Referring someone is a responsibility: when you do it, you put your relationship with your client on the line. That's why I commit to taking care of every referral as if it were my own client. And I expect exactly the same in return.
11 · My other side
Five bubbles. Five essences
Behind the servers there's also a person. Not everything I do makes it onto LinkedIn, but this is where the energy and the way of working that defines me actually comes from. Tap each essence to find out more.
👨👩👧
Family
My center of gravity, my peace, my why. Life isn't meant to be compiled: it's meant to be lived.
More detail
I have a daughter, and I want her to grow up seeing that it's possible to love what you do without ever neglecting what you have. SYSBalear wouldn't be what it is without them either.
🎧
Electronic music
DJ since 1999 · alias serGe. From Razzmatazz and La Terrrazza to Bar25 in Berlin.
Photos + detail
I shared the booth with Ricardo Villalobos, Luciano, Ame and Anja Schneider. Never released a record: for me, DJing was always a hobby, never a job.
🎧 Listen to me, recorded live
🌊
Adventure sports
Spearfishing (a 6 kg dusky grouper on my record), skiing, snowboarding and nature. Adventure is in my DNA.
Photos + detail
Diving and horseback trips are part of it too. That side of me that has nothing to do with screens, and everything to do with peaks, depths and real connection with the world.
🛠️
Living models
Models with lights, motion and soul: Arduino, 3D printing, LEDs and sensors. Yes, there's a Millennium Falcon.
Photos + detail
Building, experimenting and bringing lifeless objects to life has always been a passion of mine. This is my way of switching off, while still creating.
🎥 Running, LEDs and all
🕹️
Geek zone
Star Wars, Matrix, Blade Runner... My daughter says I "go full Sheldon mode." Deadpool is my alter ego.
More detail
I watched Alien when I was just 8 years old. Interstellar, Arrival, Joker (the only DC movie that ever moved me)... If you don't get some of these references, you're probably in a different timeline. But if all this rings a bell, welcome to the club.
Kill the DJ · Balloon · Barcelona
In the late 90s I discovered that electronic music connected me to something bigger than myself. In 1999 I co-founded the collective Kill the DJ (Barcelona) and the label Balloon; we brought our vision to clubs and stages for years, and I shared the booth with names like Ricardo Villalobos and Luciano. I even made it into La Vanguardia for the "DJs Against Hunger" festival. The headline read: "Techno takes over Sant Antoni". Weekends were electronic music; weekdays were IT. And that balance has stayed with me ever since.
12 · How to refer me
Passing me a referral is easy
1
Spot it
You hear one of the trigger phrases (or meet someone with an IT problem that never quite gets solved).
2
Introduce me
"I know a trusted IT guy with 28 years of experience and his own AI watching over everything. Want me to pass along his contact?"
3
Connect
Pass my contact along, or write directly to Penny: nothing ever gets past her or lost. She lets me know instantly, and I'll reach out to your client as soon as possible. That easy.
